EVMS Patient Counselor in Norfolk, Virginia
Oversee the day-to-day operation, management of the Breast Evaluation Program and assist management with the Breast Center and Princess Anne. Liaison between patient and doctor. Coordinate daily clinic schedule. Schedule surgery and arrange all pre-surgical testing. Obtain vital signs, pre-authorization and pre-certification from insurance company.
Assist in training new Medical Assistant staff.
Coordinate patient care from time of referral to Breast Evaluation Clinic visit and surgery if necessary.
Educate patients as to the proper techniques of a self-breast exam as well as, self-breast exam training to patients, medical students and residents.
Communicate with various departments and referral agencies to facilitate accurate and appropriate care of patients.
Obtain vital signs, Reconciles allergy lists, medication lists, and smoking status of patients.
Order and call in medication through the electronic medical records.
Chaperons when appropriate and assists during treadmills, colposcopies, minor surgeries.
Maintains clean, well-equipped examination rooms, cleans, and sterilizes instruments.
Stocks examination rooms, triage area, and work station with medical supplies for designated team.
Performs phone triage, completes team tasks, paperwork and faxes.
Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit.
Participate in all staff meetings, education lectures and quality improvement activities.
Assist diagnosed cancer patients navigate the healthcare system through their treatment.
Communicate and educate area groups, institutions, churches, etc. to increase awareness of program.
Maintain database of patient information and Breast Evaluation Program calendar to ensure appropriate follow up.
Maintain and update Breast Evaluation Program Policy and Procedure Manual and patient assessment forms.
Collaborate with Department of Surgery staff regarding breast cancer issues related to patient care.
Schedule all surgeries and all post-operative appointments.
Compile necessary reports and forms prior to surgery.
Patient appointment scheduling including all follow-appointments
Maintain and Update demographic patient information (patients are not on the E H R)
Answer all questions, related to surgery including check-in time, Identify appropriate sign-in location and post-operative/discharge expectations.
During clinic hours, assist with patient triage and office surgical procedures to include notating “nurse notes” into the patient’s chart.
Serves as the patient advocate and ensure a pleasant patient experience.
Responsive to patient needs solving patient problems and issues.
Knowledge of Medicaid procedures and explains to patients to ensure they begin the process to obtain coverage.
Filing, faxing and copying as requested.
Prepare correspondence/forms/letters etc. as requested by patients and faculty.
HIPAA – Conforms to all applicable HIPAA compliance and safety guidelines.
Respond to questions from patients, family members, faculty/residents, other health care providers in a timely and professional manner. Patient phone calls should be answered on the same day they are logged in, before leaving for the day. If patient is not home at the first attempt, a notation should be made in the medical record. All patient conversations must be documented in the electronic medical record.
Complete all “tasks” assigned to individual team (as well as covering for other MA’s who may be temporarily absent). This includes responding to patient messages, prescription refills, lab results, referrals, home health agencies, medication prior authorizations, patient forms and follow up from physicians. All tasks must be reviewed, addressed and marked appropriately before the close of each business day.
Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy. Maintain current CPR certification and any updates relating to M.A. Certification.
Perform other duties as assigned.
Associate’s degree plus two years of relevant experience working in a hospital or doctor's office. Must have knowledge of third party billing procedures and surgery scheduling. CMA or LPN preferred.
Medical Assistants must be certified. LPN’s must be licensed in Virginia.
Communication skills, both oral and written, and interpersonal skills to work effectively with multi-cultural staff and patients.
Willingness to cross train for related clinic duties.
Experience and sensitivity working with low-income populations, substance users, HIV (AIDS) infected persons, and/or psychologically impaired
Familiarity with desktop computing tools, multi-line phone systems
Ability to efficiently manage time and prioritizes multiple tasks.
Ability to organize work, set priorities and delegate tasks/responsibilities in order to meet deadlines
Ability to make professional nursing decisions under the supervision of the physicians and licensed nurses.
Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff.
Position Number: 6031702
External Company Name: Eastern Virginia Medical School
External Company URL: www.evms.edu