Massage Envy Front Desk Associate in Hampton, Virginia

As a front desk associate at this Massage Envy franchised location,* essential responsibilities revolve around providing excellent services to members/guests and Sales Driven. Duties include:

  • Multi-Tasking - Phone, computer, guest services.

  • Setting and checking members and guests in and out for appointments.

  • Greeting members and guests upon arrival.

  • Friendly, upbeat, positive attitude and excellent customer service.

  • Promoting the Wellness Program.

  • Sales oriented - membership, services, gift cards & retail sales.

  • Re-engaging inactive members.

  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction.

  • Accepting constructive criticism in a positive manner and using it as a learning tool.

  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.

  • Staying updated on retail products and promotions.

  • Friendly, Upbeat, Smile and Positive Attitude.

  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members.


  • $9.00 per hour plus Commissions, Bonus and Incentives.

  • Health Benefits available for Qualifying Employees.

Education, Skills and Training:

  • Have a high school diploma or equivalent (GED).

  • Possess basic math and cash handling experience.

  • Have strong phone and computer skills.

  • Have previous customer service experience (preferred).

  • Be able to prioritize and perform multiple tasks.

  • Work cohesively with others in a fun and fast-paced environment.

  • Possess general knowledge of massage and esthetic services and modalities.

  • Compensation $9.00 hour plus sales commission. Health and Dental insurance available.

Communications and Personal Interactions

  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team.

  • Maintain client confidentiality.

*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job ID: 2018-30314

External Company URL:

Street: 1220 Merchant Ln. Ste. C-110